Refund and Returns

We make personalized gift-giving easy, fast and letter-perfect — we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you!  We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects.  If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.  Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect.  All refunds or exchanges must be made within 30 days of receipt.

It could take up to 5 days after issuing the refund you should see it in your bank account depending on the bank you are banking with if you don’t see it after 5 days feel free to reach out to us 

If we issue you a refund due to a manufacturing errors or product defects. we will pay for the retrun shiping 

otherwise its will be on the buyer to pay for the return shiping 

We want your order to be made just the way you want it!  We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order.  Check spelling, dates and names carefully.  You are welcome to email us at if you have questions about personalization, before placing your order.  Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production.  NOTE: Personalized Memento also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Personalized Memento or any of our carriers.   Thank you for understanding.