Frequently Asked Questions
Can I Cancel Or Change My Order?
Yes & No
Once completed and placed, you can Request a cancellation within: 6 hours of purchase, After that your personalized order is immediately sent to our production facilities so that we may offer you a fast turnaround, with orders often personalized and shipped within 24 hours! cancellations or changes to personalized orders cannot be accepted once you have passed the 6 hour window. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
Can I Check The Status Of My Order Online?
Yes! The status of your order can be found on our website 24 hours a day as long as you have created an account with us! Please click here to Track Your Order. Your order history will appear. Links will be provided to track the shipment once it has left our warehouse.
When will my order ship?
We pride ourselves on fast turnaround with most orders shipping from our new york location within two to three business days!!
Guarantee And Return Policy
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How Can I Receive A Coupon?
We love offering our customers great deals and discounts throughout the year. Please sign up
Do You Ship To International Locations?
personalizedmemento.com offers convenient shipping to many destinations, including Canada. Please click the link below for a list of International destinations and rates.
International Shipping Rates!
Can I Personalize Items In A Different Language?
Yes but on some fonts it will work and on some it won’t
Place An Order
Can I Use Symbols In My Personalization?
Yes but on some fonts it will work and on some it won’t
Is Your Website Secure?
Rest assured, Personalizedmemento.com uses the most advanced security measures available today! There are several easily verifiable signs of security on our checkout page.
In the address bar, the “S” in https: indicates that the page is secure. You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.
Do You Sell or Share Any of My Information?
personalizedmemento.com is not selling your name, mailing address, phone number or e-mail address. Please click the link below for our privacy policy.
Are There Any Restrictions In The Text Or Images That I Can Use To Personalize?
personalizedmemento.com reserves the right to refuse reproduction of prohibited content. Prohibited content includes content or material (text, images or photos) that personalizedmemento.com believes:
1. Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
2. Contains copyrighted material used without written permission of the owner;
3. Violates or otherwise encroaches on the rights of others;
4. Advocates illegal activity;
5. Harms anyone, including minors; or
6. Provides a link to any of the above.
Can I Order An Item Without Personalization?
Yes But why should you nothing is like a personalized gift
Can I Exceed the Character Limits Shown on the Website? Are Spaces Considered A Character?
Yes Just contact us if you have any issues with the design and we will design it for you
How can I order more than one piece of the same item, each with different personalization?
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Call Us:
Phone: 845-492-0010
Email us using the form above for all questions and inquiries. We will respond during our business hours within 24 -48 hours.
Write to Us:
personalizedmemento.com
6 lone oak cir
Monroe N.Y. 10950