Frequently Asked Questions

Frequently Asked Questions

Can I Cancel Or Change My Order?

Yes & No

Once completed and placed, you can Request a cancellation within: 6 hours of purchase, After that your personalized order is immediately sent to our production facilities so that we may offer you a fast turnaround, with orders often personalized and shipped within 24 hours! cancellations or changes to personalized orders cannot be accepted once you have passed the 6 hour window. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

Can I Check The Status Of My Order Online?

Yes! The status of your order can be found on our website 24 hours a day as long as you have created an account with us! Please click here to Track Your Order. Your order history will appear. Links will be provided to track the shipment once it has left our warehouse.

When will my order ship?

We pride ourselves on fast turnaround with most orders shipping from our new york location within two to three business days!!

Guarantee And Return Policy

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How Can I Receive A Coupon?

We love offering our customers great deals and discounts throughout the year.  Please sign up

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for our mailing list to stay in the loop on the latest coupons and sales.  As a bonus, you’ll receive a $5.00 coupon just for joining!

Do You Ship To International Locations?

personalizedmemento.com offers convenient shipping to many destinations, including Canada. Please click the link below for a list of International destinations and rates.
 International Shipping Rates!

Can I Personalize Items In A Different Language?

Yes but on some fonts it will work and on some it won’t

Place An Order

Can I Use Symbols In My Personalization?

Yes but on some fonts it will work and on some it won’t

Is Your Website Secure?

Rest assured, Personalizedmemento.com uses the most advanced security measures available today!  There are several easily verifiable signs of security on our checkout page.

In the address bar, the “S” in https: indicates that the page is secure.  You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.

Do You Sell or Share Any of My Information?

personalizedmemento.com is not selling your name, mailing address, phone number or e-mail address.   Please click the link below for our privacy policy.

Click here for our Privacy Policy

Are There Any Restrictions In The Text Or Images That I Can Use To Personalize?

personalizedmemento.com reserves the right to refuse reproduction of prohibited content.  Prohibited content includes content or material (text, images or photos) that personalizedmemento.com believes:

1.  Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
2.  Contains copyrighted material used without written permission of the owner;
3.  Violates or otherwise encroaches on the rights of others;
4.  Advocates illegal activity;
5.  Harms anyone, including minors; or
6.  Provides a link to any of the above.

Can I Order An Item Without Personalization?

Yes But why should you nothing is like a personalized gift

Can I Exceed the Character Limits Shown on the Website? Are Spaces Considered A Character?

Yes Just contact us if you have any issues with the design and we will design it for you

How can I order more than one piece of the same item, each with different personalization?

If you would like to order multiple items and wish to personalize each one differently or the same item but personalized differently, personalize one item then add to cart, you may then personalize the next item and add it to the cart.  Repeat steps as necessary for all items. ( we are working to make this experience better )

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    Call Us:

    Phone: 845-492-0010

    Email us using the form above for all questions and inquiries. We will respond during our business hours within 24 -48 hours.

     

    Write to Us:

    personalizedmemento.com

    6 lone oak cir

    Monroe N.Y. 10950