Frequently Asked Questions

Once completed and placed, you can Request a cancellation within: 6 hours of purchase, After that your personalized order is immediately sent to our production facilities so that we may offer you a fast turnaround, with orders often personalized and shipped within 24 hours! cancellations or changes to personalized orders cannot be accepted once you have passed the 6 hour window. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

Yes! The status of your order can be found on our website 24 hours a day as long as you have created an account with us! Please click here to Track Your Order. Your order history will appear. Links will be provided to track the shipment once it has left our warehouse.

We pride ourselves on fast turnaround with most orders shipping from our new york location within two to three business days!!

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We love offering our customers great deals and discounts throughout the year.  Please sign up

personalizedmemento.com offers convenient shipping to many destinations, including Canada. Please click the link below for a list of International destinations and rates.
 International Shipping Rates!

Yes but on some fonts it will work and on some it won’t

Yes but on some fonts it will work and on some it won’t

Rest assured, Personalizedmemento.com uses the most advanced security measures available today!  There are several easily verifiable signs of security on our checkout page.

In the address bar, the “S” in https: indicates that the page is secure.  You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.

personalizedmemento.com is not selling your name, mailing address, phone number or e-mail address.   Please click the link below for our privacy policy.

Click here for our Privacy Policy

personalizedmemento.com reserves the right to refuse reproduction of prohibited content.  Prohibited content includes content or material (text, images or photos) that personalizedmemento.com believes:

1.  Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
2.  Contains copyrighted material used without written permission of the owner;
3.  Violates or otherwise encroaches on the rights of others;
4.  Advocates illegal activity;
5.  Harms anyone, including minors; or
6.  Provides a link to any of the above.

Yes But why should you nothing is like a personalized gift

Yes Just contact us if you have any issues with the design and we will design it for you