FREQUENTLY ASKED QUESTIONS
Most Frequently Asked Questions:

Yes! The status of your order can be found on our website 24 hours a day! Please click here to Track Your Order. Your order history will appear and you can check the status. Links will be provided to track the shipment once it has left our warehouse.

Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within 24 hours!  Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order.  Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

But you can always try to reach out to check and if the order is not yet in production we can always change it for you 

We make personalized gift-giving easy, fast and letter-perfect — we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you!  We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects.  If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.  Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect.  All refunds or exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it!  We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order.  Check spelling, dates and names carefully.  You are welcome to email us at support@personalizedmemento.com if you have questions about personalization, before placing your order.  Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production.  NOTE: Personalized Memento also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Personalized Memento or any of our carriers.   Thank you for understanding.

  • We pride ourselves on fast turnaround with most orders shipping from our new york warehouse within 3 business days!! Each item indicates the number of days we need to manufacture and process your order. A select few items are manufactured in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have express shipping available.   

  • The status of previous orders can be found on our website 24 hours a day! Please click here to Track Your Order.   Links will be provided to track the shipment once it has left our warehouse.

 
  • We love offering our customers great deals and discounts throughout the year.  Please visit our homepage and sign up for our mailing list to stay in the loop on the latest coupons and sales.  As a bonus, you’ll receive a $10.00 coupon just for joining! 
    Click to Join Our Mailing List!
 
  • Our Merchandising Department is always looking for new & creative products to add to our website.

    If you have an item that you would like us to consider for Our website, please make sure each item is individually labeled with your company name, address, phone number and wholesale cost.  If possible, also include a photo of the item.

    All samples should be sent at NO CHARGE to:

    Personalized Memento

    Attn: Joe Wald

    6 Lone Oak Cir 

    Monroe NY 10950

    Samples will not be returned.  The Merchandising Department will notify you if your product(s) has been selected.

    Thank You,

    Personalized Memento

Personalized Memento offers convenient shipping to many destinations, including Canada. but not to other countiers for now 

Placing An Order

We are sorry but at this time, accents, special characters, and symbols can’t be produced on our products.  We can only produce letters and numbers from the standard English keyboard. The mobile site does allow the emojis to be entered, however, they do not print on the item and appear as questions marks on the finished product. We are working to add this in the near future

Yes if it donst work on the live personalizer tool you can always contact us and will work with you on the design 

Rest assured, Personalizedmemento.com uses the most advanced security measures available today!

 

Personalizedmemento.com is not in the business of selling your name, mailing address, phone number or e-mail address.   Please click here for our privacy policy.

 Regretfully, no.  Personalizedmemento.com prides itself on creating treasured memories by adding names or images to its entire collection of gifts.  Make your next gift stand out among all the others — personalize it!

Personalizedmemento.com reserves the right to refuse reproduction of prohibited content.  Prohibited content includes content or material (text, images or photos) that Personalizedmemento.com believes:

1.  Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
2.  Contains copyrighted material used without written permission of the owner;
3.  Violates or otherwise encroaches on the rights of others;
4.  Advocates illegal activity;
5.  Harms anyone, including minors; or
6.  Provides a link to any of the above. 

our goal is to allow as much flexibility as possible with customer personalization.   For each product, however, our product design team has determined what will look best, which is how we set each character limit, therefore adhere to the character limit and you can be sure your product will look unforgettable!  NOTE:  Spaces and punctuation do count as one character each.

Yes, please contact us for the change 

please remember to give us your order number  

We offer our customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover, and American Express. We also accept PayPal for your convenience.  and we have now added Afterpay so you have more time to pay it down

We do not accept cash, checks, or COD.

You will receive confirmation from us by email as soon as your order is received which will include your order details and shipping information. You will also receive confirmation from us by email as soon as your order ships that will include tracking numbers with links for quick and easy tracking!

We have size charts available on all apparel items that include the necessary dimensions.

We can assure you that your order will be packaged with the utmost care to ensure its safe arrival.  We realize that presentation is an important part of the gift-giving experience!  We carefully package each order based on content with materials that protect your item(s) while making a great first impression.  

Yes!  Your logo can be produced on most of our items, but minimum order quantities will apply.   Please click the link below to our Corporate Store for more details.  NOTE:  Additional set-up fees, processing time and delivery fees may apply. 

Click to See our Corporate Website!

For now we dont offer pickup

We are required by law to collect sales tax according to the policies of the delivery jurisdiction.

In certain states, we are also required to charge tax on shipping charges. 

Shipping And Tracking Information

There are a variety of options when we ship your package.  If you choose economy shipping, orders are shipped via  Fedex or the U.S. Postal Service .  

We also offer Fedex Ground, 2-Day Air, Next-Day Air, or Saturday Delivery. 

 

For now we only ship to USA and Canada

Yes! The status of your order can be found on our website 24 hours a day! Please click here to Track Your Order. Your order history will appear and you can check the status. Links will be provided to track the shipment once it has left our warehouse.

Guarantee and Return Policy

We make personalized gift-giving easy, fast and letter-perfect — we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you!  We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects.  If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.  Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect.  All refunds or exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it!  We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order.  Check spelling, dates and names carefully.  You are welcome to email us if you have questions about personalization, before placing your order.  Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production.  NOTE: Personalized Memento also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Personalized Memento or any of our carriers.   Thank you for understanding.

General Information

We do not have a traditional paper catalog available for distribution – our web site is our full catalog and store. It contains all the items which we sell, with new items added daily. We have designed our mall to help you shop conveniently by Store, Recipient or Special Occasion. Don’t forget our WHAT’S NEW category for the latest additions of personalized treasures!

We hope you enjoy your online shopping experience with Personalized Memento. – we look forward to serving you!

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